FAQ

How Do I Place An Order?

 

To place an order select the boot you wish to purchase and follow the prompts through the checkout process. At this stage, we just ask you to put in an approximate size of what size boot you usually wear.  We will contact you to confirm the correct sizing before dispatching the boots. 

 

Sizing

 

Finding the perfect fit is essential. We have prepared a guide to determine your size, which you can review here.  Remember, we're here to help you. Please contact us on 07 55909093 or 0402041946 and we will help with ensuring you get the perfect size. 

 

Made to Measure

 

If you have a hard to fit leg (it doesn't happen often, but it can), not to worry. We can provide you with a custom made to measure boots for an additional fee of $200. 

 

Out of Stock Items

 

We carry a large range of stock of the most common sizes. Unfortunately, due to the nature of the product, it is near impossible to carry every size in every model. Some items may need to be ordered. If the item is not immediately available our staff will advise and also give you an approximate expected arrival date. 

 

Shipping

 

All items will be shipped using Australia Post for a postage and handling fee of $25 within Australia. Overseas orders will be quoted per order. 

 

Secure Ordering & Payment Options

 

Payment is via the options through this site, unless other arrangements have been made with our staff for direct deposit etc. Please contact us on 07 55909093 or 0402041946 to discuss. Our usual terms are 50% deposit on order and the balance prior to delivery. 

 

Returns & Refunds

 

At SaddlerySales.com we pride ourselves on getting you the perfect fitting boot. As a starting point, please see our fitting guide to select the correct size. Our friendly staff are also very happy to provide assistance and advice to ensure you get the perfect fit. Please contact us should you have any questions. Rest assured, if your boots don't fit to your satisfaction, as long as they have not be ridden in or worn we will replace them free of charge.  

 

CONTACT

Phone:  +61 7 55909093

Mobile:  0402 041946 or 0409 457194

Email:  vic@saddlerysales.com

PO Box 808

COOLANGATTA QLD 4225

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